Mobile Link2019-08-14T23:00:51+00:00

Mobile Link

Starting at $34.95 /mo.

OR CALL (800) 752-5522




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Mobile Link

Mobile Link + Fall Detection

Starting at...$26.95 /mo.$32.95 /mo.$34.95 /mo.$40.95 /mo.
Range 600-1000ft from base 600-1000ft from baseUnlimited (in the USA)Unlimited (in the USA)
Battery life Base StationWall outlet + 80hr backupWall outlet + 60hr backupUp to 30 daysUp to 5 days
Battery life button8-10 years8-10 yearsUp to 30 daysUp to 5 days
Recharging Needed
2-way voice
LTE Available
GPS Enabled
Low Battery Detection
Low Battery Alerts
Waterproof Button
Resistant (Shower ready)Resistant (Shower ready)
Fall Detection Available
Wrist button Available

More Info

FAQ’s & Resources

How much does the Mobile Link unit weigh and what are the dimensions?2019-03-29T22:00:23+00:00

It weighs 2 oz. and measures 2.7” x 1.7” x 0.7”.

How does Mobile Link help users?2019-03-29T22:00:01+00:00

Mobile Link empowers you to do the things you love, with the confidence that you can get help when needed, whether you are at home or across the country. Mobile Link uses AT&T coverage to connect you to a call center specialist, and if you are in an area without AT&T or roaming partner coverage, Mobile Link can use other compatible area networks to dial 911 directly. With Mobile Link, you can feel confident doing your daily activities and being able to reach help if you need it.

How often should I test Mobile Link?2019-03-29T21:59:37+00:00

It is recommended that you test Mobile Link once a week.


  • To test, press the call button until call light turns blue.
  • After a short delay, you will hear tones or ringing.
  • Specialist answers your call.
  • Tell specialist you are testing.
  • If the device dials 911, tell the operator you are testing and that the operator can disconnect the call.



Will Mobile Link interfere with my medical equipment?2019-03-29T21:59:05+00:00

Mobile Link is essentially a cell phone. If you have a pacemaker, review your pacemaker materials regarding interaction with cell phones, and take the same precautions the materials recommend with this device.

What if I press Mobile Link’s button by accident?2019-03-29T21:58:44+00:00

If you press the button by accident, simply tell the specialist that you did not intend to press the button and that no help is needed.

Can caregivers call Mobile Link?2019-03-29T21:54:54+00:00

Caregivers cannot call Mobile Link devices because Mobile Link devices are off until the call button is pressed, to conserve battery. Mobile Link users can press the button and ask the call center specialist to call a caregiver, neighbor or relative in a non-emergency situation.

How do I know Mobile Link is working?2019-03-29T21:54:31+00:00

When Mobile Link is on and working normally, the blue call light will flash every 5 seconds after a call (until the device goes into standby mode) or if charging, and the battery light will not be on.

How do I charge Mobile Link?2019-03-29T21:54:13+00:00

To charge Mobile Link, rest it on the included charging cradle with Mobile Link’s lanyard at the top of the cradle near the charging cord and Mobile Link’s status lights down near the light on the bottom of the cradle. The red battery light will flash every 2 seconds while Mobile Link is charging. When Mobile Link is fully charged, the battery light will be solid red.

How do I know when the battery is low?2019-03-29T21:53:25+00:00

You and your loved ones can receive text message and email alerts when Mobile Link needs to be charged and powers off. You may also receive a phone call from the monitoring center when the Mobile Link battery is low. Mobile Link should be charged for 3 hours every 30 days. The red battery light will flash every 1 second after a call when the battery is low.

How long does the Mobile Link battery last?2019-03-29T21:52:51+00:00

The rechargeable Mobile Link battery lasts up to 30 days between charging.

Who can I contact with the Mobile Link?2019-03-29T21:51:01+00:00

When you press the call button, you will be connected with a call center specialist. The specialist can send EMS, relatives or friends to you, depending on what is needed.

Is Mobile Link water-resistant?2019-03-29T21:50:33+00:00

Mobile Link is IPX6 water-resistant and is rated to withstand water projected through powerful jets (12.5 mm nozzle) from any direction. Mobile Link should not be submerged. Mobile Link should be towel-dried after exposure to water.

What accessories come with Mobile Link?2019-03-29T21:47:03+00:00

Mobile Link purchases include a charging cradle and lanyard.

How does Mobile Link work?2019-03-29T21:46:38+00:00

When you press and hold the call button, you are connected with a trained call center specialist. You can speak with and listen to the specialist through the powerful built-in microphone and speaker. The specialist will assess the situation and will send EMS, loved ones or neighbors to help you, depending on what is needed.

What makes Mobile Link different from other mobile personal emergency response systems?2019-03-29T21:46:09+00:00

Mobile Link is a small, lightweight, and comfortable-to-wear mobile personal emergency response system that enables users to break free from landline-based systems that only work in and around the home. Simple to use, compact and IPX6 water-resistant, the Mobile Link features built-in 2-way voice communication and a rechargeable battery that lasts up to 30 days on a single charge.

Mobile Link users can do what they love, with the confidence of knowing they can press one button to get help at home and away, anywhere in the US where there is AT&T coverage.  Mobile Link connects users with call center specialists, who can send emergency personnel or loved ones to the user, depending on what is needed. If users need to be located, specialists can use WiFi location technology and can connect the user’s Mobile Link device to 911 to utilize U-TDOA location technology.

“Vital Link offered us such a valuable service for over 10 years. We had peace of mind knowing my elderly mother had subscribed to Vital Link. She lived in her own home and knowing she had access to help if needed was inperative. She used Vital Link until she was 92 and relocated therefore sadly no longer required their services. When it was time to discontinue our business with them I was treated with sensitivity and respect. I truly appreciated their service and professional way they conducted all our transactions. ”

Chris K., Yelp

“My MIL had this system for several years and had cause to use it twice.  Both times the phone response was instantaneous and they called our home to alert us too.  They coordinated response with her living community EMTs and our family. With the Vital Link system my MIL felt secure living on her own… and we appreciated their professional and compassionate responses! ”

Holly W., Yelp

“A true life saver. I signed up my mother for this service so she could be assured that she had a “safety net” while living alone. Even though she lived in an independent elderly facility the emergency pull cords are only in the bathroom or by her bed. While walking back to her room from dinner, she had a mini stroke but knew enough to activate her necklace and within  minutes of her blacking out and falling she was in an ambulance and on her way to the hospital.  I am totally convinced without Vital Link she could have been on the ground possibly for hours before someone would have found her. 100% satisfied. Thank you Vital Link for speedy and excellent service and support. “

Deborah S., Yelp