It wasn’t long after I started Vital Link Medical Alert Systems back in 1981 that I began to understand how we made a difference in people’s lives and how working with our clients began to affect mine.
Back then, I assembled the equipment, handled the sales, installations, administration and made sure that all our clients were comfortable with using Vital Link.
In the early days I was notified by our monitoring center on every emergency. Many times I would receive multiple calls throughout the night to make sure that everything went as planned. As we grew, I couldn’t do that for everyone, but I wanted to keep that personal touch alive. We are still one of the few medical alert companies that does in home installations and checks up on our clients to see how they’re after they have used our service.