Privacy Policy

Bay Area Vital Link is committed to protecting your privacy. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way not mentioned in this statement.

Automated information collection

Bay Area Vital Link collects information only in instances where it will assist us in providing individuals with quality service. Bay Area Vital Link routinely collects information used to create summary statistics to determine how we can improve online services. The information collected is vital for identifying system performance and/or problematic areas that need correction.

Information collected through e-mails and web forms: When personal identifying information is submitted such as e-mail correspondence containing a question or comment, we use the supplied information to fulfill or respond to request(s). This information is also stored for reference when making improvements and/or adjustments to our website and online services. It should be noted that e-mail is a form of communication that is not entirely within a secure environment. Many of our web forms are completed in a secure environment and are generally more secure than typical e-mail delivery.

Use of Information: Bay Area Vital Link will not provide, sell, or share your personal information to any non-affiliated third party for independent use. We share information only in one of the following circumstances:

  • When you authorize it
  • When you have requested a transaction requiring it
  • When we are required or permitted by law to disclose such information.

Information may be shared with affiliated organizations when involving services of value to individuals, which would be otherwise unavailable.


Bay Area Vital Link reserves the right to use cookies to identify individuals so they don’t have to re-enter a user ID and password. Cookies also help us improve your experience and more prominently display goods and services that might interest you. If you do not have cookies enabled, you must enter your password each time you access our site or any of its member features.


Bay Area Vital Link uses reasonable precautions to keep the personal information you disclose both in your browsing and your purchases. We only release this information to third parties we believe share our commitment to privacy. However, we are not responsible for any breach of security or for the actions of these parties.


This website may contain links to other sites. Please be aware that Bay Area Vital Link is not responsible for the privacy practices of other sites. We encourage you to be aware of when you exit our site and to become familiar with the privacy policies of each website that collects personally identifiable information.

Obtaining your consent

By using our website, you give Bay Area Vital Link permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register at Bay Area Vital-Link, you authorize Bay Area Vital-Link to use your demographic information when calculating aggregate customer data. Bay Area Vital-Link may occasionally amend this policy.

You authorize Vital Link Medical Alert Systems to collect your IoT emergency response pendant device location from third parties including wireless carriers and to use it to provide assistance services to you. Vital Link Medical Alert Systems will share your location with individuals you authorize as well as first responders and call centers in order to provide you with assistance, including showing your location in near-real time in a web portal or application.

Your consent will be valid for the duration of your relationship with us unless you revoke it. You may revoke your consent by calling 510-338-3466. If you do not consent or you revoke consent, we may be unable to provide you with assistance.