Mobile W – Advanced Protection You Can Wear on Your Wrist

Water-resistant. Fall Detection. Simple safety, worn like a watch or around your neck.

Talk to a Safety Specialist

✅ Fall detection automatically calls for help after a fall

✅ Wear it your way – on your wrist like a watch or as a pendant

✅ Works anywhere in the U.S. – using reliable cellular coverage

✅ Rechargeable battery (3–5 day life with voice prompts)

✅ Water-resistant – safe to wear in the shower or out in the garden

“Worn like a watch, Mobile W is always ready – even while gardening.”

The Mobile W is our most advanced personal emergency response system, offering maximum flexibility for active individuals who want full protection without compromising independence.

Unlike standard pendants, the Mobile W is discreet and modern-looking when worn on the wrist, and includes fall detection that can call for help even if you can’t press the button yourself.

Whether you’re at home or out running errands, Mobile W connects you instantly to a trained U.S.-based dispatcher with just one press.

Mobile W – Technical Specifications

Device Dimensions: 1.57 x 1.46 x 0.49 inches
Weight: 1.2 oz with wrist strap
Battery Life: 3–5 days depending on usage mode
Charging Time: 2–3 hours
Battery Type: 210mAh rechargeable LiPo
Charging Indicator: Red light flashes while charging, solid when full
Water Resistance: IP67 rated (shower-safe, not submersible)
Connectivity: Verizon 4G LTE + WiFi for enhanced location accuracy
Audio: Two-way HD voice communication (VoLTE certified)
Fall Detection: Built-in with auto-call and user cancel feature
Location Services: GPS + WiFi + Cellular triangulation
Accessory Compatibility: 24mm quick-release watch bands, optional lanyard or belt clip
Certifications: FCC, UL, IEEE1725, Verizon, GCF

Mobile W – Frequently Asked Questions

How long do I hold the button to initiate a call?

Hold the button for just 1 second to start a call.

Can I end a call manually?

Yes, press and hold the button for 6 seconds. This is for troubleshooting only—never during an emergency.

How do I charge the Mobile W?

Place the device face-up into the cradle. A red light means it's receiving power. The device will say “Charging” and flash red. Solid red means it's fully charged.

Is the Mobile W water-resistant?

Yes, it’s safe for the shower or outdoor use. It should not be submerged in water.

How does fall detection work?

It detects major falls like forward face-plants, backward falls, or collapsing to your knees. You can test it by dropping it gently into your hand and shaking.

What if fall detection isn’t working?

Place the device on the charger. In the Dealer Portal, turn fall detection off and sync, then turn it back on and sync again. Then test it again.

Can I change how I wear the device?

Yes! It comes with a wristband, but you can also use a lanyard or belt clip. The Mobile W uses 24mm quick-release bands.

How do I know the device is charging?

The call button light flashes red while charging. Once it’s fully charged, the light turns solid red.

“A true life saver. I signed up my mother for this service so she could be assured that she had a ‘safety net’ while living alone. … I am totally convinced without Vital Link she could have been on the ground possibly for hours before someone would have found her. 100% satisfied.”

— Deborah S., via Yelp