Mobile Link + Fall Detection2019-08-02T20:23:29+00:00

Project Description

Mobile Link + Fall Detection

Starting at $40.95 /mo.

OR CALL (800) 752-5522

A portable easy to use medical alert device that utilizes both Wifi location and GPS technologies. The Mobile Link + Fall Detection has the longest battery life for any on-the-go device with fall detection on the market. The Mobile Link is the elegant, low maintenance way to get help whether you are at the store, visiting friends, on a walk, or lounging at home with the added security of having extremely accurate fall detection capabilities.

  • All in one system
  • Low battery alerts via email and text
  • Fall Detection included
  • Up to 5 days on a single charge

UNLIMITED RANGE

IN THE USA

Add-ons

Emergency Alert Accessories

Carrying Pouch

Lockbox

Charging Cradle

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Mobile Link + Fall Detection

Starting at...$26.95 /mo.$32.95 /mo.$34.95 /mo.$40.95 /mo.
ConnectionLandlineCellularCellularCellular
Range 600-1000ft from base 600-1000ft from baseUnlimitedUnlimited
Battery life Base StationWall outlet + 32hr backupWall outlet + 32hr backupUp to 30 daysUp to 5 days
Battery life button8-10 years8-10 yearsUp to 30 daysUp to 5 days
Recharging Needed
2-way voice
LTE Available
GPS Enabled
Low Battery Detection
Low Battery Alerts
Waterproof Button
Resistant (Shower ready)Resistant (Shower ready)
Fall Detection Available
Wrist button Available

More Info

FAQ’s & Resources

How much does Mobile Link + Fall Detection weigh?2019-03-29T22:49:24+00:00

The Mobile Link + Fall Detection unit weighs 2.3 oz.

What is A-GPS Technology? How accurate is it? Why choose A-GPS over standard GPS?2019-03-29T22:49:00+00:00

A-GPS stands for Assisted Global Positioning System. It enhances the performance of a basic GPS’s location time and accuracy. Compared with regular GPS systems, A-GPS provides much faster positioning even when GPS signal conditions are weak.

A-GPS can locate a moving object within 5 yards in most cases, depending on the signal strength from satellites and cell towers.

A-GPS takes less power (saving battery life) and time to acquire satellite and cell tower signals and finds the user quicker. Under stand-alone GPS operation, a GPS receiver typically needs more than 30 seconds to receive the satellite position data and other satellite information required to compute a position. In weak signal areas such as urban canyons, building interiors or locations surrounded by tall trees, where the receiver has limited or no direct access to the open sky, determining a positioning can take much longer.

Do low battery and power-off alerts only come via text?2019-03-29T22:47:56+00:00

Alerts can come via text message or email. You can add emergency contacts to receive battery and power alerts by contacting Vital Link at 510-338-3466.

Can people with pacemakers use Mobile Link + Fall Detection?2019-03-29T22:47:33+00:00

Individuals with pacemakers should take the same precautions they would take for using a cell phone.

Is Mobile Link + Fall Detection water-resistant?2019-03-29T22:47:11+00:00

Mobile Link + Fall Detection is IPX6 water-resistant and is rated to withstand water projected through powerful jets (12.5 mm nozzle) from any direction. Mobile Link + Fall Detection should not be submerged. Mobile Link + Fall Detection should be towel-dried after exposure to water.

How does Mobile Link + Fall Detection work?2019-03-29T22:46:47+00:00

When the Mobile Link + Fall Detection button is pressed or when the unit detects a fall, A-GPS and WiFi location data and two-way voice data are sent to care specialists. If GPS signal is not available, Mobile Link + Fall Detection can be located with WiFi and cellular triangulation. Specialists can view the user’s location and speak with the user, and specialists can send emergency personnel or loved ones to the user, depending on what is needed. Caregivers can also view the location of Mobile Link + Fall Detection with Orion, free mobile applications or by sending a text message.

What makes Mobile Link + Fall Detection different from other mobile personal emergency response systems?2019-03-29T22:46:16+00:00

Mobile Link + Fall Detection is a two-way voice mobile personal emergency response system with fall detection, plus GPS, WiFi and cellular triangulation location-based services.

Emergency care specialists and caregivers can locate users on a map, anywhere they are with GPS and AT&T cellular signals. Mobile Link + Fall Detection can also detect WiFi hotspots around the user to enable care specialists to locate the user in an emergency and to help determine if the user is at home. Cellular triangulation can also help specialists determine if the user is at home.

Other products rely on base stations that are located in various places around the house. Mobile Link + Fall Detection, like a phone, works wherever there is AT&T cellular signal and enables the user to have quick contact with emergency care specialists. Mobile Link + Fall Detection has a powerful speaker and microphone built in and is IPX6 water-resistant, though it should not be submerged. Mobile Link + Fall Detection can also send alerts to caregivers when the unit has low battery and when it is powered off.

How can I update the Mobile Link + Fall Detection user’s information, such as address, allergies or lockbox?2019-03-29T22:45:45+00:00

To update information about the Mobile Link + Fall Detection user, contact Vital Link at 510-338-3466.

How do I know when WiFi is in use?2019-03-29T22:45:22+00:00

When WiFi is being used to locate Mobile Link + Fall Detection, the blue WiFi light will flash every 5 seconds. When WiFi is not in use, the blue WiFi light will be off.

How do I power on Mobile Link + Fall Detection?2019-03-29T22:44:58+00:00

To power on Mobile Link + Fall Detection, press and hold the power button on the left side of the device. All four lights will turn on for 8 seconds, and then the blue call light will flash every 5 seconds, indicating it is working normally. As GPS gains connection, the blue GPS light will flash every 1 second, and then turn off when the signal is acquired. When WiFi signal is being acquired, the blue WiFi light will flash every 5 seconds. The WiFi light will be off when WiFi is not in use.

We do not recommend leaving Mobile Link + Fall Detection powered off.

How can I restart Mobile Link + Fall Detection?2019-03-29T22:34:03+00:00

To restart Mobile Link + Fall Detection, press and hold the power button on the left side of the device for a few seconds until the red battery light turns on, then release the button. The light will turn off after 15 seconds. Wait a few seconds and then turn the device back on by pressing and holding the power button. All four lights will turn on for 8 seconds, and then the blue call light will flash every 5 seconds, indicating it is working normally. As GPS gains connection, the blue GPS light will flash every 1 second, and then turn off when the signal is acquired. When WiFi signal is being acquired, the blue WiFi light will flash every 5 seconds. The WiFi light will be off when WiFi is not in use.

How do I charge Mobile Link + Fall Detection? How long does the Mobile Link + Fall Detection battery last before it needs recharging? How long does it take to recharge?2019-03-29T22:33:40+00:00

To charge Mobile Link + Fall Detection, rest it on the included charging cradle with the lanyard at the top of the cradle near the charging cord and the status lights down near the light on the bottom of the cradle. The red battery light will flash every 2 seconds while Mobile Link + Fall Detection is charging. When Mobile Link + Fall Detection is fully charged, the red battery light will be solid red.

It takes about 5 hours to charge the battery initially, and then it takes about 3 hours to charge the battery after that.

The Mobile Link + Fall Detection battery will last up to 5 days, depending on signal strength and how frequently location information is requested. Mobile Link + Fall Detection uses more power when it is in a low signal area or when requesting information from it. Battery life will vary, like a cell phone does. The Mobile Link + Fall Detection battery can last from over a day in poor conditions to 5 days in standby.

The red battery light will flash every 1 second when the battery is low.

What are emergency contacts? How do I update them on the account?2019-03-29T22:33:15+00:00

Emergency contacts are individuals who can receive text and email alerts when Mobile Link + Fall Detection needs to be charged or powers off, and they may also be contacted during and/or after an emergency and in non-emergency situations.

How do users make a call with Mobile Link + Fall Detection?2019-03-29T22:32:40+00:00

Press the call button until the call light turns on solid blue and users will be connected with an emergency care specialist. Specialists can speak with and locate the user, and they will send emergency help or loved ones to assist, depending on what is needed.

What do I do when Mobile Link + Fall Detection first arrives?2019-03-29T22:32:10+00:00

When Mobile Link + Fall Detection arrives, charge it and power it on, then make a test call and check its location in Orion.

To charge, plug the charging cradle into the wall and rest Mobile Link + Fall Detection on the cradle with the lanyard at the top of the cradle near the charging cord and the status lights down near the light on the bottom of the cradle.

The red battery light will flash every 2 seconds while Mobile Link + Fall Detection is charging. When Mobile Link + Fall Detection is fully charged, the red battery light will be solid red. You can remove it from the cradle when fully charged.

If Mobile Link + Fall Detection is powered off, press and hold the power button on the left side of the device. All four lights will turn on for 8 seconds, and then the blue call light will flash every 5 seconds, indicating it is working normally. As GPS gains connection, the blue GPS light will flash every 1 second, and then turn off when the signal is acquired. When WiFi signal is being acquired, the blue WiFi light will flash every 5 seconds. The WiFi light will be off when WiFi is not in use.

When Mobile Link + Fall Detection is powered on and ready for use, the blue call light will flash every 5 seconds.

Once Mobile Link + Fall Detection is fully charged and powered on, you can test it by pressing the call button until the call light is solid blue. You will be connected with an emergency care specialist. Tell the specialist right away that you are testing the unit so no emergency help is sent. While on the call, walk around the home with the Mobile Link + Fall Detection to confirm adequate cell signal.

You can also test that Mobile Link + Fall Detection locates on the Orion dashboard. Place Mobile Link + Fall Detection outside or in a window with a clear view of the sky to ensure that it can get a strong GPS signal. Once Mobile Link + Fall Detection is in view of the sky, log in to orion.freeus.com/customer and click Find on the dashboard. You should see the correct location. The GPS in Mobile Link + Fall Detection works best outdoors. When GPS signals aren’t available, WiFi and cellular triangulation can be used to locate the device.

To test fall detection technology in Mobile Link + Fall Detection, drop the unit onto your lap or a cushion from a height of 1-2 feet. The device should automatically dial the monitoring center. When the specialist answers, be sure to tell them you are testing.

“Vital Link offered us such a valuable service for over 10 years. We had peace of mind knowing my elderly mother had subscribed to Vital Link. She lived in her own home and knowing she had access to help if needed was inperative. She used Vital Link until she was 92 and relocated therefore sadly no longer required their services. When it was time to discontinue our business with them I was treated with sensitivity and respect. I truly appreciated their service and professional way they conducted all our transactions. ”

Chris K., Yelp

“My MIL had this system for several years and had cause to use it twice.  Both times the phone response was instantaneous and they called our home to alert us too.  They coordinated response with her living community EMTs and our family. With the Vital Link system my MIL felt secure living on her own… and we appreciated their professional and compassionate responses! ”

Holly W., Yelp

“A true life saver. I signed up my mother for this service so she could be assured that she had a “safety net” while living alone. Even though she lived in an independent elderly facility the emergency pull cords are only in the bathroom or by her bed. While walking back to her room from dinner, she had a mini stroke but knew enough to activate her necklace and within  minutes of her blacking out and falling she was in an ambulance and on her way to the hospital.  I am totally convinced without Vital Link she could have been on the ground possibly for hours before someone would have found her. 100% satisfied. Thank you Vital Link for speedy and excellent service and support. “

Deborah S., Yelp

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