Trusted Bay Area Medical Alert Systems Since 1981
Vital Link is a family-owned company proudly living in, and serving the Bay Area.
We are not a nameless, faceless corporation. We are your neighbors.
Serving the Bay Area
Locally owned and trusted by Bay Area families for over 40 years.
5-Star Customer Reviews
Real reviews on:
Trusted by Professionals
Recommended by hospitals, care managers & social workers across the Bay Area.
In-Person Setup
We set up and train you on your system and complete all paperwork in your home — no impersonal phone setup required.
Worried About a Loved One’s Safety in the Bay Area?
Whether you’re worried about aging alone, fall risks, or a medical condition — peace of mind starts with a simple step. Take our quick, free assessment to find out if Vital Link is the right fit for your family.
Get Your Personalized RecommendationLocal. Trusted. Affordable.
The Vital Link Difference — Serving the Bay Area Since 1981
Vital Link is a family-owned company that’s proudly served Bay Area seniors for over 40 years. We provide in-person setup, local support, and real people answering the phone — no phone trees or departments to navigate.
We’ve never raised our rates on existing customers, we don’t lock you into long-term contracts, and there’s no equipment to buy. Every customer can receive a free lockbox with service.
How Vital Link Works
A medical alert system should be simple, fast, and reliable — especially in a moment of need. Here’s exactly what happens when you press your Vital Link button.
1. Press Your Button
In the event of a fall or any type of emergency, press your wearable button to call for help.
2. Get Connected
You’re immediately connected to our dedicated U.S.-based response team, ready to assist you 24/7, 365 days a year.
3. Help Is On the Way
Based on your needs, we dispatch emergency responders, notify loved ones, and stay on with you until help arrives.
1Press your wearable button in the event of an emergency.
2Your Vital Link system is activated, connecting you to our 24/7 staff.
3Our caring staff will alert a neighbor, family member, or ambulance, depending on your needs and wishes.
Proudly Serving the Bay Area and Beyond
Vital Link has proudly served Bay Area seniors for over 43 years. We are a local, family-owned company offering in-person setup, live support, and trusted protection across all 9 Bay Area counties and nearby regions including Placer and Santa Cruz Counties.
Our experienced technicians visit your home to set up and train you on your medical alert system — When you call our Oakland based office you speak to a live, local, professional, no guesswork.
We provide in-home setup in:
- Alameda County
- Contra Costa County
- Marin County
- Napa County
- San Francisco County
- San Mateo County
- Santa Clara County
- Santa Cruz County
- Solano County
- Sonoma County
- Placer County
“Vital Link offered us such a valuable service for over 10 years. We had peace of mind knowing my elderly mother had subscribed to Vital Link. She lived in her own home and knowing she had access to help if needed was inperative. She used Vital Link until she was 92 and relocated therefore sadly no longer required their services. When it was time to discontinue our business with them I was treated with sensitivity and respect. I truly appreciated their service and professional way they conducted all our transactions. ”
“My MIL had this system for several years and had cause to use it twice. Both times the phone response was instantaneous and they called our home to alert us too. They coordinated response with her living community EMTs and our family. With the Vital Link system my MIL felt secure living on her own… and we appreciated their professional and compassionate responses! ”
“A true life saver. I signed up my mother for this service so she could be assured that she had a “safety net” while living alone. Even though she lived in an independent elderly facility the emergency pull cords are only in the bathroom or by her bed. While walking back to her room from dinner, she had a mini stroke but knew enough to activate her necklace and within minutes of her blacking out and falling she was in an ambulance and on her way to the hospital. I am totally convinced without Vital Link she could have been on the ground possibly for hours before someone would have found her. 100% satisfied. Thank you Vital Link for speedy and excellent service and support. “
