2019-08-27T21:46:45+00:00
How much does Mobile Link + Fall Detection weigh?2019-03-29T22:49:24+00:00

The Mobile Link + Fall Detection unit weighs 2.3 oz.

What is A-GPS Technology? How accurate is it? Why choose A-GPS over standard GPS?2019-03-29T22:49:00+00:00

A-GPS stands for Assisted Global Positioning System. It enhances the performance of a basic GPS’s location time and accuracy. Compared with regular GPS systems, A-GPS provides much faster positioning even when GPS signal conditions are weak.

A-GPS can locate a moving object within 5 yards in most cases, depending on the signal strength from satellites and cell towers.

A-GPS takes less power (saving battery life) and time to acquire satellite and cell tower signals and finds the user quicker. Under stand-alone GPS operation, a GPS receiver typically needs more than 30 seconds to receive the satellite position data and other satellite information required to compute a position. In weak signal areas such as urban canyons, building interiors or locations surrounded by tall trees, where the receiver has limited or no direct access to the open sky, determining a positioning can take much longer.

Do low battery and power-off alerts only come via text?2019-03-29T22:47:56+00:00

Alerts can come via text message or email. You can add emergency contacts to receive battery and power alerts by contacting Vital Link at 510-338-3466.

Can people with pacemakers use Mobile Link + Fall Detection?2019-03-29T22:47:33+00:00

Individuals with pacemakers should take the same precautions they would take for using a cell phone.

Is Mobile Link + Fall Detection water-resistant?2019-03-29T22:47:11+00:00

Mobile Link + Fall Detection is IPX6 water-resistant and is rated to withstand water projected through powerful jets (12.5 mm nozzle) from any direction. Mobile Link + Fall Detection should not be submerged. Mobile Link + Fall Detection should be towel-dried after exposure to water.

How does Mobile Link + Fall Detection work?2019-03-29T22:46:47+00:00

When the Mobile Link + Fall Detection button is pressed or when the unit detects a fall, A-GPS and WiFi location data and two-way voice data are sent to care specialists. If GPS signal is not available, Mobile Link + Fall Detection can be located with WiFi and cellular triangulation. Specialists can view the user’s location and speak with the user, and specialists can send emergency personnel or loved ones to the user, depending on what is needed. Caregivers can also view the location of Mobile Link + Fall Detection with Orion, free mobile applications or by sending a text message.

What makes Mobile Link + Fall Detection different from other mobile personal emergency response systems?2019-03-29T22:46:16+00:00

Mobile Link + Fall Detection is a two-way voice mobile personal emergency response system with fall detection, plus GPS, WiFi and cellular triangulation location-based services.

Emergency care specialists and caregivers can locate users on a map, anywhere they are with GPS and AT&T cellular signals. Mobile Link + Fall Detection can also detect WiFi hotspots around the user to enable care specialists to locate the user in an emergency and to help determine if the user is at home. Cellular triangulation can also help specialists determine if the user is at home.

Other products rely on base stations that are located in various places around the house. Mobile Link + Fall Detection, like a phone, works wherever there is AT&T cellular signal and enables the user to have quick contact with emergency care specialists. Mobile Link + Fall Detection has a powerful speaker and microphone built in and is IPX6 water-resistant, though it should not be submerged. Mobile Link + Fall Detection can also send alerts to caregivers when the unit has low battery and when it is powered off.

How can I update the Mobile Link + Fall Detection user’s information, such as address, allergies or lockbox?2019-03-29T22:45:45+00:00

To update information about the Mobile Link + Fall Detection user, contact Vital Link at 510-338-3466.

How do I know when WiFi is in use?2019-03-29T22:45:22+00:00

When WiFi is being used to locate Mobile Link + Fall Detection, the blue WiFi light will flash every 5 seconds. When WiFi is not in use, the blue WiFi light will be off.

How do I power on Mobile Link + Fall Detection?2019-03-29T22:44:58+00:00

To power on Mobile Link + Fall Detection, press and hold the power button on the left side of the device. All four lights will turn on for 8 seconds, and then the blue call light will flash every 5 seconds, indicating it is working normally. As GPS gains connection, the blue GPS light will flash every 1 second, and then turn off when the signal is acquired. When WiFi signal is being acquired, the blue WiFi light will flash every 5 seconds. The WiFi light will be off when WiFi is not in use.

We do not recommend leaving Mobile Link + Fall Detection powered off.

How can I restart Mobile Link + Fall Detection?2019-03-29T22:34:03+00:00

To restart Mobile Link + Fall Detection, press and hold the power button on the left side of the device for a few seconds until the red battery light turns on, then release the button. The light will turn off after 15 seconds. Wait a few seconds and then turn the device back on by pressing and holding the power button. All four lights will turn on for 8 seconds, and then the blue call light will flash every 5 seconds, indicating it is working normally. As GPS gains connection, the blue GPS light will flash every 1 second, and then turn off when the signal is acquired. When WiFi signal is being acquired, the blue WiFi light will flash every 5 seconds. The WiFi light will be off when WiFi is not in use.

How do I charge Mobile Link + Fall Detection? How long does the Mobile Link + Fall Detection battery last before it needs recharging? How long does it take to recharge?2019-03-29T22:33:40+00:00

To charge Mobile Link + Fall Detection, rest it on the included charging cradle with the lanyard at the top of the cradle near the charging cord and the status lights down near the light on the bottom of the cradle. The red battery light will flash every 2 seconds while Mobile Link + Fall Detection is charging. When Mobile Link + Fall Detection is fully charged, the red battery light will be solid red.

It takes about 5 hours to charge the battery initially, and then it takes about 3 hours to charge the battery after that.

The Mobile Link + Fall Detection battery will last up to 5 days, depending on signal strength and how frequently location information is requested. Mobile Link + Fall Detection uses more power when it is in a low signal area or when requesting information from it. Battery life will vary, like a cell phone does. The Mobile Link + Fall Detection battery can last from over a day in poor conditions to 5 days in standby.

The red battery light will flash every 1 second when the battery is low.

What are emergency contacts? How do I update them on the account?2019-03-29T22:33:15+00:00

Emergency contacts are individuals who can receive text and email alerts when Mobile Link + Fall Detection needs to be charged or powers off, and they may also be contacted during and/or after an emergency and in non-emergency situations.

How do users make a call with Mobile Link + Fall Detection?2019-03-29T22:32:40+00:00

Press the call button until the call light turns on solid blue and users will be connected with an emergency care specialist. Specialists can speak with and locate the user, and they will send emergency help or loved ones to assist, depending on what is needed.

What do I do when Mobile Link + Fall Detection first arrives?2019-03-29T22:32:10+00:00

When Mobile Link + Fall Detection arrives, charge it and power it on, then make a test call and check its location in Orion.

To charge, plug the charging cradle into the wall and rest Mobile Link + Fall Detection on the cradle with the lanyard at the top of the cradle near the charging cord and the status lights down near the light on the bottom of the cradle.

The red battery light will flash every 2 seconds while Mobile Link + Fall Detection is charging. When Mobile Link + Fall Detection is fully charged, the red battery light will be solid red. You can remove it from the cradle when fully charged.

If Mobile Link + Fall Detection is powered off, press and hold the power button on the left side of the device. All four lights will turn on for 8 seconds, and then the blue call light will flash every 5 seconds, indicating it is working normally. As GPS gains connection, the blue GPS light will flash every 1 second, and then turn off when the signal is acquired. When WiFi signal is being acquired, the blue WiFi light will flash every 5 seconds. The WiFi light will be off when WiFi is not in use.

When Mobile Link + Fall Detection is powered on and ready for use, the blue call light will flash every 5 seconds.

Once Mobile Link + Fall Detection is fully charged and powered on, you can test it by pressing the call button until the call light is solid blue. You will be connected with an emergency care specialist. Tell the specialist right away that you are testing the unit so no emergency help is sent. While on the call, walk around the home with the Mobile Link + Fall Detection to confirm adequate cell signal.

You can also test that Mobile Link + Fall Detection locates on the Orion dashboard. Place Mobile Link + Fall Detection outside or in a window with a clear view of the sky to ensure that it can get a strong GPS signal. Once Mobile Link + Fall Detection is in view of the sky, log in to orion.freeus.com/customer and click Find on the dashboard. You should see the correct location. The GPS in Mobile Link + Fall Detection works best outdoors. When GPS signals aren’t available, WiFi and cellular triangulation can be used to locate the device.

To test fall detection technology in Mobile Link + Fall Detection, drop the unit onto your lap or a cushion from a height of 1-2 feet. The device should automatically dial the monitoring center. When the specialist answers, be sure to tell them you are testing.

How much does the Mobile Link unit weigh and what are the dimensions?2019-03-29T22:00:23+00:00

It weighs 2 oz. and measures 2.7” x 1.7” x 0.7”.

How does Mobile Link help users?2019-03-29T22:00:01+00:00

Mobile Link empowers you to do the things you love, with the confidence that you can get help when needed, whether you are at home or across the country. Mobile Link uses AT&T coverage to connect you to a call center specialist, and if you are in an area without AT&T or roaming partner coverage, Mobile Link can use other compatible area networks to dial 911 directly. With Mobile Link, you can feel confident doing your daily activities and being able to reach help if you need it.

How often should I test Mobile Link?2019-03-29T21:59:37+00:00

It is recommended that you test Mobile Link once a week.

 

  • To test, press the call button until call light turns blue.
  • After a short delay, you will hear tones or ringing.
  • Specialist answers your call.
  • Tell specialist you are testing.
  • If the device dials 911, tell the operator you are testing and that the operator can disconnect the call.

 

 

Will Mobile Link interfere with my medical equipment?2019-03-29T21:59:05+00:00

Mobile Link is essentially a cell phone. If you have a pacemaker, review your pacemaker materials regarding interaction with cell phones, and take the same precautions the materials recommend with this device.

What if I press Mobile Link’s button by accident?2019-03-29T21:58:44+00:00

If you press the button by accident, simply tell the specialist that you did not intend to press the button and that no help is needed.

Can caregivers call Mobile Link?2019-03-29T21:54:54+00:00

Caregivers cannot call Mobile Link devices because Mobile Link devices are off until the call button is pressed, to conserve battery. Mobile Link users can press the button and ask the call center specialist to call a caregiver, neighbor or relative in a non-emergency situation.

How do I know Mobile Link is working?2019-03-29T21:54:31+00:00

When Mobile Link is on and working normally, the blue call light will flash every 5 seconds after a call (until the device goes into standby mode) or if charging, and the battery light will not be on.

How do I charge Mobile Link?2019-03-29T21:54:13+00:00

To charge Mobile Link, rest it on the included charging cradle with Mobile Link’s lanyard at the top of the cradle near the charging cord and Mobile Link’s status lights down near the light on the bottom of the cradle. The red battery light will flash every 2 seconds while Mobile Link is charging. When Mobile Link is fully charged, the battery light will be solid red.

How do I know when the battery is low?2019-03-29T21:53:25+00:00

You and your loved ones can receive text message and email alerts when Mobile Link needs to be charged and powers off. You may also receive a phone call from the monitoring center when the Mobile Link battery is low. Mobile Link should be charged for 3 hours every 30 days. The red battery light will flash every 1 second after a call when the battery is low.

How long does the Mobile Link battery last?2019-03-29T21:52:51+00:00

The rechargeable Mobile Link battery lasts up to 30 days between charging.

Who can I contact with the Mobile Link?2019-03-29T21:51:01+00:00

When you press the call button, you will be connected with a call center specialist. The specialist can send EMS, relatives or friends to you, depending on what is needed.

Is Mobile Link water-resistant?2019-03-29T21:50:33+00:00

Mobile Link is IPX6 water-resistant and is rated to withstand water projected through powerful jets (12.5 mm nozzle) from any direction. Mobile Link should not be submerged. Mobile Link should be towel-dried after exposure to water.

What accessories come with Mobile Link?2019-03-29T21:47:03+00:00

Mobile Link purchases include a charging cradle and lanyard.

How does Mobile Link work?2019-03-29T21:46:38+00:00

When you press and hold the call button, you are connected with a trained call center specialist. You can speak with and listen to the specialist through the powerful built-in microphone and speaker. The specialist will assess the situation and will send EMS, loved ones or neighbors to help you, depending on what is needed.

What makes Mobile Link different from other mobile personal emergency response systems?2019-03-29T21:46:09+00:00

Mobile Link is a small, lightweight, and comfortable-to-wear mobile personal emergency response system that enables users to break free from landline-based systems that only work in and around the home. Simple to use, compact and IPX6 water-resistant, the Mobile Link features built-in 2-way voice communication and a rechargeable battery that lasts up to 30 days on a single charge.

Mobile Link users can do what they love, with the confidence of knowing they can press one button to get help at home and away, anywhere in the US where there is AT&T coverage.  Mobile Link connects users with call center specialists, who can send emergency personnel or loved ones to the user, depending on what is needed. If users need to be located, specialists can use WiFi location technology and can connect the user’s Mobile Link device to 911 to utilize U-TDOA location technology.

What happens if I press the pendant but cannot respond? Will you still send help?2019-03-29T01:06:47+00:00

If we cannot communicate with you through your device, we will first try to call you to create dialogue. If we are unable to speak with you the emergency medical dispatcher will immediately dispatch emergency services and begin calling your emergency contacts (friends, family, neighbor etc…) consistent with your Emergency Care Plan.

Will my help button break if I drop it?2019-03-29T01:06:25+00:00

Your help button is extremely durable and should withstand a normal fall. We will replace the pendant at no cost to you.

What if I am in a different room from the alarm console and you can’t hear me?2019-03-29T01:06:03+00:00

Whenever the Emergency Button is pressed and the operator can’t establish voice communication with the caller, the Emergency Care Plan is activated. We dispatch the appropriate help and begin calling your contact list.

What if I press the button by mistake?2019-03-29T01:05:35+00:00

When you press the button, one of our emergency medical dispatchers will answer your call for help. If the button was pressed by mistake simply tell the operator that it was a mistake and that you are fine!

How large is the pendant? How can I wear it?2019-03-29T01:05:11+00:00

The pendant is a little bigger than a quarter and weighs about an ounce.  It can be worn as a necklace or on the wrist as well as clipped to your clothing.  We do have options for those who are unable to press it.

Can I speak with you through my pendant or wristband?2019-03-29T01:04:47+00:00

Because our transmitters are designed to be worn at all times, including in the tub or shower, they are designed to be as small as possible. They do not have two-way voice capabilities so you would not be able to speak with us through them. Therefore our alarm console is specifically designed to provide the maximum voice range in your home.

Is my button water-resistant?2019-03-29T01:04:19+00:00

Yes, all at home buttons are completely waterproof and should be worn in accident-prone areas such as the bath or shower.

Should my system have an issue, how do I get it fixed and is there a cost?2019-03-29T01:03:55+00:00

Vital Link Service is responsible for all service and repair for all of its equipment at no extra cost. We will ship battery replacements at no extra cost to you. Our medical alarm equipment has a Lifetime Replacement Warranty.

What kind of battery life does the Vital Link Pendant have?2019-03-29T01:03:31+00:00

The Vital Link pendants utilize long life lithium batteries and will typically last up to 8 years under normal operation. We have low battery detection and will replace your button for free before the battery life ends.

Will the unit work if I lose electrical power in my home?2019-03-29T01:03:02+00:00

Yes, in the event of loss of power, the medical alert system has a back-up battery that will operate the unit for up to 32 hours, depending on the type of unit. The unit will also send a “low battery” signal to our monitoring center warning us that your unit is running on the battery. We will then call you to advise you of communication with the caller, the Emergency Care Plan is activated.

Does the pendant work when I am away from my home? What about from my mailbox or backyard?2019-03-29T01:02:13+00:00

The range of the pendant varies depending upon location of the console and the size and construction materials of your home. In most cases, you should be able to activate the emergency pendant from any room in your home with the range roughly about 500 feet. However, the two-way voice communication is restricted to up to 30-40 feet from the base station. Whenever the Emergency Button is pressed and the operator can’t establish voice

I want Vital Link for my mom and dad who live together. Do I have to pay two monitoring fees?2019-03-29T01:01:05+00:00

There are no additional monitoring fees to have two people in the same home monitored. You will however need an additional pendant or wristband which is a one-time fee of $40.00.

What happens if I press the pendant but cannot respond? Will you still send help?2019-03-28T23:16:50+00:00

If we cannot communicate with you through your device, we will first try to call you to create dialogue. If we are unable to speak with you the emergency medical dispatcher will immediately dispatch emergency services and begin calling your emergency contacts (friends, family, neighbor etc…) consistent with your Emergency Care Plan.

Will my help button break if I drop it?2019-03-28T23:16:22+00:00

Your help button is extremely durable and should withstand a normal fall. We will replace the pendant at no cost to you.

What if I am in a different room from the alarm console and you can’t hear me?2019-03-28T23:15:50+00:00

Whenever the Emergency Button is pressed and the operator can’t establish voice communication with the caller, the Emergency Care Plan is activated. We dispatch the appropriate help and begin calling your contact list.

What if I press the button by mistake?2019-03-28T23:15:27+00:00

When you press the button, one of our emergency medical dispatchers will answer your call for help. If the button was pressed by mistake simply tell the operator that it was a mistake and that you are fine!

How large is the pendant? How can I wear it?2019-03-28T23:14:58+00:00

The pendant is a little bigger than a quarter and weighs about an ounce.  It can be worn as a necklace or on the wrist as well as clipped to your clothing.  We do have options for those who are unable to press it.

Can I speak with you through my pendant or wristband?2019-03-28T23:13:51+00:00

Because our transmitters are designed to be worn at all times, including in the tub or shower, they are designed to be as small as possible. They do not have two-way voice capabilities so you would not be able to speak with us through them. Therefore our alarm console is specifically designed to provide the maximum voice range in your home.

Will the Vital Link System affect my telephone service?2019-03-28T23:13:14+00:00

The Vital Link System has no affect on your phone service. It only uses the phone line to dial when there is an emergency and briefly for testing. These calls are toll-free so you will not be charged.

Is my button water-resistant?2019-03-28T23:12:52+00:00

Yes, all at home buttons are completely water proof and should be worn in accident-prone areas such as the bath or shower.

Should my system have an issue, how do I get it fixed and is there a cost?2019-03-28T23:12:30+00:00

Vital Link Service is responsible for all service and repair for all of its equipment at no extra cost. We will ship battery replacements at no extra cost to you. Our medical alarm equipment has a Lifetime Replacement Warranty.

What kind of battery life does the Vital Link Pendant have?2019-03-28T23:12:14+00:00

The Vital Link pendants utilize long life lithium batteries and will typically last up to 8 years under normal operation. We have low battery detection and will replace your button for free before the battery life ends.

Will the unit work if I lose electrical power in my home?2019-03-28T23:11:58+00:00

Yes, in the event of loss of power, the medical alert system has a back-up battery that will operate the unit for up to 32 hours, depending on the type of unit. The unit will also send a “low battery” signal to our monitoring center warning us that your unit is running on the battery. We will then call you to advise you of communication with the caller, the Emergency Care Plan is activated.

Does the pendant work when I am away from my home? What about from my mailbox or backyard?2019-03-28T23:11:17+00:00

The range of the pendant varies depending upon location of the console and the size and construction materials of your home. In most cases, you should be able to activate the emergency pendant from any room in your home with the range roughly about 500 feet. However, the two-way voice communication is restricted to up to 30-40 feet from the base station. Whenever the Emergency Button is pressed and the operator can’t establish voice

I want Vital Link for my mom and dad who live together. Do I have to pay two monitoring fees?2019-03-28T21:20:31+00:00

There are no additional monitoring fees to have two people in the same home monitored. You will however need an additional pendant or wristband which is a one-time fee of $40.00.

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